FAQ's

1. What are your payment methods?

For the convenience of customers we have number of payment methods like American Express, Paypal,
Visa and Mastercards.

2. Why should you choose Hollywood Leather Jackets?

Hollywood Leather Jackets offers huge variety of quality products all over the world. We have satisfied
great number of customer all around the globe.

3. Do you accept returns?

Yes, we want you to be happy with our purchase which is why we accept returns on purchases that are
in the same condition as when shipped. For more information please view our Return and Refund Policy.

4. What are your conditions of change of mind returns?

If you change your mind or make a wrong selection or not entirely satisfied with your order, you are
entitled to refund under our change of mind returns policy. Simply follow our steps explained in this
section.

5. I want to buy a jacket how can I make the payment?

To buy the your desired jacket you can make payment through PayPal, American Express and Credit
Card. We use SSL secured transaction so you can safely do perform transaction.

6. Can I return the jacket if I don’t like it or if it does not fit me perfectly?

We want to make sure satifactory costumer experience that’s why our return policy is set for 30 days of
delivery. You can return or exchange your order within 30 days of delivery for full refund or exchange.

7. Why do I Need to Make a New Account??

For better shopping you need make a new account that may assist you in future.

8. Is Online Ordering Safe??

Yes, it is safe to order online as we have secure payment method such as PayPal which has socket
secure Layer (SSL) Once the payment is recieved by PayPal then it is proceed further. We don’t store
any information that you provide during shopping.

9. What Courier Service do y’all Use?

For world wide delivery we use DHL, or FedEx for providing courier service.

10. Do I Pay For The Return Courier Charges?

Yes, Shipping cost to send the item back to our warehouse or production house will be paid by customer.

11. How to contact customer service?

You can contact our customer service hassle free through email [email protected] or chat
online for better experience or you can also find us on social media.

Custom Orders

1. Do You Make Customize Sizes?

Yes, we do make customize sizes on request of the customer.

2. Whether you do customization? What will the customization cost?

Yes, we provide customization as per the demand of the customer. The customization cost will depend
on the order you can ask our customer care through online chat support.

3. Can I get my jacket custom made in any type of leather?

You can get the jacket custom made in any type of leather by contacting our customer support team
avaliable 24/7 for your assistance and tell your requirement for the type of leather you desire your jacket
to get design.

4. Do you deal in fabrics other than leather for custom orders?

Yes, we deal in all types of fabrics other than leather.

5. None of the given sizes seems to fit me perfectly; can I have a custom fit?

Yes, you can get the custom fit simply by reaching our panel of customer support. They will assist in the
size selection as your requirement.

6. While processing a custom order how long it will take?

We make effort to reduce fulfilment time for custom orders and usually takes 8-10 days. While placing
the order customer can ask the delivery date through our customer support agent. To know the date of
order before placing the order we encourage customers to reach our customer support team and
communicate their desired delivery date before placing the order.

Shipping Policy

1. In how many days, the shipping takes place??

Hollywood Leather Jackets minimal dispatch timing for recorded orders is one(1) day and the maximum
dispatch timing is ten(10) days.

2. Do you charge any shipping fee?

No, we don’t charge any fees for shipping the item but if you demand expeditate shipping certain charges
will be applicable.

3. Does free shipping applies to all countries?

We are so very excited to inform our customers that we offer our customer FREE WORLDWIDE
SHIPPING.

4. Do you offer fast shipping?

Yes, We do provide the services of expedite shipping. Expedite Shipping can take up-to 04-06 working
days and costs $35. The product will be at your doorstep within the mentioned time.

5. Changing the shipping address?

You can easily change the address. But if the order was dispatched and you didn’t change the address
then immediately inform our customer service and provide us the right address for on time delivery.

6. Find the shipment

To find the shippment or know your order status you can use the tracking number on the Track Your
Order page that you will get after placing your order via confirmation email.

Return & Exchange Policy

1. How can I track my order?

Its easy to track your order. After dispatching the order our customer support team will provide you
tracking number by using that number you can track your order.

2. How can I get status of my order?

Click on the track your order page to see your tracking updates from the shipping carrier. If you order is
not shipped yet, you can contact our customer support team in on order status. If your order is shipped
or in Transit, you can track your order if you have tracking number.

3. How will I know if order is placed successfully?

Shortly after you have placed your order you will recieve a comfirmation email containing your order
number. You can always track the status of your order in your account.

We’ll also send you email as soon as your order has been shipped. The email contains a tracking
number so you can track your order after being shipped.

4. How can I modify my order after having placed it?

After an order has been placed by a customer, you have the ability to modify the order by contacting our
customer support team. You can email us at [email protected] or contact us via social media.

5. How will I get a notification when my order is out for delivery? How long will it take to deliver my order?

When your order is out for delivery you will get a confirmation email in which you will tracking number
that will help you get the status of your order. Usually it takes 8 to 10 days for the order to get shipped.

6. Can I Exchange For A Different Item?

Yes, you can exchange the item only if it is in it’s original condition. Shipping cost to send the item back
to our warehouse or production will be paid by customer.

7. How Can I Cancel My Order?

To cancel your order you can contact our customer support team within 24 hours. If the cancellation is
made within 24 hours so will return the whole amount in the buyer’s respective account. But if the
customer still wishes to cancel the certain condition will be applicable which you find in our
Exchange/Return and Refund Policy.