The satisfaction of our valued customers is our clear motive. It happens sometimes that the customers do not satisfy with the size or color of the purchased product. HLeatherJackets enables its valuable customers to return or exchange any of the purchased products in accordance with the following guidelines.

30 Days Easy Return Policy

Returns and exchanges are accepted within 30 days of the delivery date. After 30 days from delivery, we will no longer be able to process return, refund, or exchange requests.

Cancellation of the Orders

Orders canceled within 24 hours of placement are eligible for a full refund. Cancellation requests submitted after 24 hours may be subject to applicable cancellation charges as outlined below.

• Orders canceled more than 24 hours after placement are subject to a cancellation fee of 30% of the order value.
• If an order is canceled after production has commenced and within three days prior to shipment, a cancellation fee of 50% of the order value will apply.
• No Cancellation will be entertained after 3 days of confirmation.

Refund policy

Approved refunds are processed within 3 business days after the returned item has been received and inspected.

Refund Policy Terms and Conditions:

We are committed to providing quality products and a transparent shopping experience for our customers. But in case you encounter any problem as mentioned below then we can surely sort the issue by refunding the money.

• If you got a wrong shipment and now want to return it and have your money back then you are definitely eligible for this policy.
• Buyers will be reimbursed in the way of payment that they have used to pay for the item.
• The process of return gets done through our accounts department within the 3 working days.
• Depending on your payment provider, it may take an additional 5 to 14 business days for the refunded amount to appear in your account.
• You will get notified about the further details and instructions through email by our team.

Exchange policy

To qualify for a return or exchange, the item must be unused, in its original condition, and have all original tags attached. The shipping cost to send the item back to our warehouse or production house will be paid by the customer.

Exchange Policy Terms and Conditions:

These are the key points for the execution of our exchange policy. So when you think of it you better go through these points as they will help you better understand our policy. You will get a clear idea of the eligibility criteria and the procedure. All the terms and conditions for the exchange policy are written here very clearly.

• Your product should not lose its originality. Make sure you have it in the best original condition.
• When you will apply, make sure that you add a valid reason for why you are exchanging the received item in the email.
• Exchanges may be requested if you receive an incorrect item, an incorrect size, an incorrect color, or an item that materially differs from its description on our website.
• Customers are responsible for all shipping and applicable customs charges associated with an exchange request.
• Just like us, you are also instructed to use a trackable courier service. After receiving the tracking ID/number you have to send us that. So that we can keep ourselves updated with the location of the product.
• When you receive the approval from the team to exchange the parcel you will then receive a return address as well. Where you will have to return the product. That will be the exact address of our warehouse from where you will receive the product.
• The replacement of the product will reach you in the next 15 days after we have received the delivered product back.
• The customized parcels will not get exchanged.

Return policy

Orders placed in multiple sizes of the same product solely for fitting purposes may not qualify for return or exchange approval. In case of a return, the return shipping will be paid by the buyer and the customer is also liable to pay the shipping and handling cost that will depend upon jacket weight and size. No product will be entertained for Return, Refund, or Exchange if the tags were removed from the product. All requests for Return, Refund, or Exchange made after 24 hours of receiving the product will not be acceptable. Right before sending your jacket, our responsible product inspector will review your jacket; color, sizing, stitching, quality of leather, and the pattern of the item. Still, if you feel any queries so please email us at our provided email address and highlight the issues that you are facing with the jacket.

Return Policy Terms and Conditions:

Though we collect your data and information to upgrade our site and develop it in a better way we also know that keeping you updated with all the procedures of purchasing from our site is also our responsibility. And by writing these policies our main purpose is to let you be aware of all the do’s and don’ts. So while shopping on the H Leather Jacket kindly take into consideration these points.

• You can avail the return policy of our website for 30 days.
• After exceeding the given timeline, the offer will expire and we will no longer remain able to entertain your problem.
• While applying for the return you are directed to send an email in which you have to mention the clear and valid reason for the return.
• When you decide to return the received product make sure you apply for it in the given time limit and your product is in the same condition as you received it.
• Your product should have a tag with it otherwise we will not take it back. So kindly do not remove the tag from the product. Because to check its originality we need that tag.
• Make sure that you have not washed the received apparel even a single time.
• Keep the received parcel in its original delivered condition. Do not misuse it at all.
• Make sure that the product does not contain any cut or stain over it.
• The desired product should not be used.
• Customized or personalized products are not eligible for return, refund, or exchange.
• If you have done any alteration on the received apparel and it has gone wrong or maybe you do not like that anymore then remember that this act will also make you ineligible for this policy.
• We may offer free shipping on eligible orders; however, customers are responsible for all return shipping costs.
• Once you apply for the return procedure and the procedure gets started so please for avoiding the hassles use the service of a courier company that will provide you a tracking ID/number of a parcel. It would be convenient for us as well to keep an eye on the product.
• When you receive the tracking ID/number kindly do share that with our team.
• You are instructed to send the received item back to the exact address of our warehouse from where you have received that.

Further if you have any query then kindly let our customer care department know they will answer all your questions.

Holiday Return & Exchange Policy

If you thought you couldn’t love hleather.com more than you already do, then just wait until you hear this best destination for online shopping offers Christmas holiday return & exchange of item purchased within 90 days of grace period. So, starting today you will have the opportunity to shop for the best x-mas gift ever!

Return & Exchange Procedure:

Send us an email for either return or exchange of the product at [email protected]. Our customer service center will assist with the return and exchange methods.

Steps For The Execution Of Return And Exchange Procedure:

For the execution of our return and refund policy, you have to follow the given points. But remember that before starting the procedure read out our policies so that you can have a clear point of view about our policies and your problem as well.

• First of all, take a clear picture of your product.
• Craft a concise and to-the-point email.
• Mention your problem that why you want to exchange or return the product in the email.
• Attached the picture with the mail which you have taken of the product.
• And send us the mail via [email protected].
• Our customer service department will respond within 24 hours. And after figuring out the details they will let you know the return address.
• After receiving that you have to send us back the parcel to the given address.
• You are directed to use a trackable courier service for the return procedure.
• Once you received the tracking ID/number kindly share that with our customer care department through email.
• When we will get the product back we will surely let you know.
• Our team will inspect the product.
• When it will clear the inspection process of the successful return procedure, our accounts department will proceed with the further procedure.
• The accounts department procedure will take 3 business days to complete the process and after that, the bank procedure will take around 5 to 24 days to transfer the amount.

Restocking Fee

• Approved returns are subject to a 10% restocking fee. Customers are also responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect or defective item.